Refund policy

30-day returns from delivery

Return eligible items within 30 days of delivery. Items must be unused, unwashed, undamaged, and in original condition. Items worn in a sauna, washed, damaged by improper care, or marked final sale are not eligible for a change-of-mind return.

Return postage

Return shipping is paid by the customer. We provide a prepaid return label through our Returns Center and deduct its cost from the refund. Prepaid describes how the label is issued; it does not mean return postage is free. There are no restocking fees.

Start a return

Visit our Returns Center with your order number and email, or contact support@shophalsa.com for help. Wait for return instructions before sending an item.

Refunds

Eligible refunds go to the original payment method, less the return-label cost. Original shipping charges, if any, are not refunded. Refunds are normally processed within 3–5 business days after the return is received and inspected; your bank may need additional time to post the credit.

Exchanges

Request your preferred replacement style through the Returns Center. Customer-paid return postage still applies; Halsa covers shipping of the replacement item.

Damaged, defective, or incorrect items

Email your order number and a photo to support@shophalsa.com within 7 days of delivery. We will help resolve the issue at no additional cost. This is separate from a change-of-mind return.

Preorders

The 30-day return period starts when the item is delivered, not when a preorder is placed. For questions before dispatch, contact support with your order number.

We currently ship within the United States. Read our shipping policy or FAQ for related questions.