Refund policy

We want you to love your Halsa sauna hat. If it's not the right fit or you're not fully satisfied, you can return unused, undamaged items within 30 days of purchase for a refund.

How to start a return

Visit our Returns Center, enter your order number and email, and select a reason for return.

Return shipping cost

Return shipping is paid by the customer. We generate a prepaid USPS return label through our Returns Center and deduct the cost (typically around $6) from your refund. There are no additional restocking or return fees.

What happens next

We'll review your request within 1-2 business days. You'll receive an email with:

• Your prepaid return shipping label
• Simple instructions for packing and dropping off

Once we've received your return, we'll process your refund (item price minus return shipping) to your original payment method within 3-5 business days.

Exchanges

Want a different style or size? Mention it when you start your return. Return shipping still applies, but we'll ship the new item to you at no additional cost.

Damaged or defective items

If your item arrived damaged or has a manufacturing defect, please email us at support@shophalsa.com within 30 days with a photo. We'll send a replacement at no cost — no need to ship the original back.

Non-returnable items

Gift cards, digital products, items that have been worn or washed, and items marked as final sale are not eligible for return.

Questions?

Reach us at support@shophalsa.com. We read every message.