Free U.S. shipping, order tracking, and clear timing for in-stock items and preorders. Here is what to expect after you place an order.
Free shipping on every U.S. order
Every order ships free inside the United States. No minimum, no membership, no fine print. Whether you're picking up a single Bucket Sauna Hat or stocking up on the Felt Sauna Hat 2-Pack, the price you see at checkout is the price you pay.
How fast we ship
In-stock orders: Orders are processed for dispatch through our U.S. fulfillment network. Processing depends on availability, order time, weekends, and holidays. The delivery estimate below starts after dispatch and does not apply to preorders before they ship.
Once your order leaves the warehouse, typical delivery time is 3–5 business days anywhere in the continental U.S. Alaska, Hawaii, and U.S. territories can take a little longer. We ship from multiple U.S. fulfillment centers (we use U.S. fulfillment centers for speed and reliability), so delivery time depends on which center is closest to you.
Preorders
Preorders ship according to the estimated timing shown on the product page, not the standard in-stock schedule. Dates are estimates and may change. An order containing in-stock and preorder products may arrive in separate shipments. You will receive tracking when each shipment is dispatched.
Tracking your order
You will receive a shipping confirmation email with tracking when your order is dispatched. Check your spam folder if you cannot find it, or contact us for an order update. Preorder tracking is sent when the preorder ships.
International shipping
At the moment, we ship within the United States only. We know there's strong demand from sauna communities in Canada, the UK, Finland, Germany, and Australia — and we're actively working on international fulfillment for 2026. If you're outside the U.S. and want to be notified when we open shipping to your country, send a quick note through our contact page.
Wrong address or need to change your order?
Because we fulfill so quickly, the window to change an order is short. If you need to update your shipping address, change a size, or cancel, email us within 1 hour of placing the order and we'll do our best to catch it before it ships. After it's handed off to the carrier, we can no longer modify the shipment — but our 30-day return policy still has you covered if anything goes wrong.
Lost, stolen, or damaged packages
If tracking shows your package as delivered but it never arrived, give it 48 hours (carriers sometimes scan early) and check with neighbors. If it's still missing, reach out and we'll file a carrier claim and get a replacement moving. If your hat shows up damaged, send us a photo and we'll send a replacement right away — no need to return the damaged one.
Questions?
Most shipping questions are answered on our FAQ page. For anything specific to your order, the fastest path is our contact page — we usually reply within one business day. You can also browse the full sauna hat collection while you wait.